Privacy Policy
Last Updated: October 19th 2025
Introduction
Nashville IT Health ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.nashvilleithealth.com), use our services, or interact with us, including through SMS/text messaging.Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
1. Personal Information You Provide
We collect information you voluntarily provide to us when you:
- Contact us through forms on our website
- Request information about our services- Subscribe to our newsletter or marketing communications
- Sign up for services or consultations- Communicate with us via phone, email, or text message
- Provide feedback or testimonials
This information may include:
- Name- Company name
- Email address
- Phone number (including mobile phone numbers for SMS communications)
- Business address- Industry type
- IT service interests
- Any other information you choose to provide
2. Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Geographic location (general, not precise)
- Date and time of visits
- Clickstream data
We collect this information using cookies, web beacons, and similar tracking technologies.
3. Information from Third Parties
We may receive information about you from third parties, such as:
- Business partners and referral sources
- Marketing and analytics providers- Social media platforms
- Publicly available sources
- Service providers who assist us in operating our business
SMS/Text Messaging and 10DLC Compliance
If you provide us with your mobile phone number and consent to receive text messages, the following terms apply:
**Consent to Receive Text Messages**
By providing your mobile phone number and opting in to receive text messages from Nashville IT Health, you consent to receive marketing and informational SMS messages, including but not limited to:
- Service updates and notifications
- IT tips and security alerts
- Promotional offers and announcements
- Appointment reminders
- Important account information
**Message Frequency**
Message frequency varies. You may receive up to 4 messages per month, though actual frequency depends on your interaction with our services.
**Message and Data Rates**
Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all SMS messages sent and received. Check with your mobile carrier for details about your messaging plan.
**Opt-Out/Unsubscribe**
You can opt out of receiving text messages at any time by:
- Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message from us
- Contacting us at support@nashvilleithealth.com
- Calling us at (615) 346-5510
After you opt out, you will receive one final confirmation message. You may continue to receive text messages for a short period while we process your request.
**Help Information**
For help or more information about our text messaging program, reply HELP to any message or contact us at support@nashvilleithealth.com or (615) 346-5510.
**Supported Carriers**
Our text messaging service is available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Supported carriers are not liable for delayed or undelivered messages.
**10DLC Registration**
Our text messaging program is registered under the 10DLC (10-Digit Long Code) framework as required by U.S. mobile carriers to ensure message delivery and reduce spam. We maintain appropriate registrations and comply with all applicable regulations.
**No Mobile Information Sharing**
We will not share your mobile phone number with third parties for their marketing purposes without your explicit consent. Your mobile number will only be used to send you the communications you have requested and for the purposes described in this Privacy Policy.
How We Use Your Information
We use the information we collect for the following purposes:
**To Provide and Manage Our Services**
- Respond to your inquiries and requests
- Provide IT support and managed services
- Process transactions and send related information
- Communicate about your account or services
- Send technical notices and security alerts
**For Marketing and Business Communications**
- Send you marketing communications (with your consent)
- Inform you about our services, special offers, and promotions
- Send newsletters and IT tips- Conduct surveys and gather feedback
- Send SMS/text messages (with your explicit consent)
**To Improve Our Services**
- Analyze website usage and user behavior
- Monitor and improve our website functionality
- Develop new products and services- Conduct research and analytics
- Test features and troubleshoot issues
**For Legal and Security Purposes**
- Comply with legal obligations and regulations
- Protect our rights and property
- Prevent fraud and abuse
- Enforce our terms and policies
- Respond to legal requests and prevent harm
**With Your Consent**
- For any other purpose disclosed to you at the time of collection
- As otherwise permitted by law
How We Use Your Information
We do not sell your personal information. We may share your information in the following circumstances:
**Service Providers**
We may share your information with third-party service providers who perform services on our behalf, such as:
- Email marketing platforms
- SMS/text messaging services (10DLC compliant providers)
- Website hosting and analytics providers
- Customer relationship management (CRM) systems
- Payment processors
- IT service and infrastructure providers
These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
**Business Partners**
With your consent, we may share information with business partners for joint marketing activities or to provide you with products and services you request.
**Legal Requirements**
We may disclose your information if required to do so by law or in response to:
- Subpoenas, court orders, or legal processes
- Government or regulatory requests
- Investigations of potential violations of law
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activity
**Business Transfers**
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
**With Your Consent**
We may share your information for any other purpose with your explicit consent.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our website.
**What Are Cookies?**
Cookies are small data files stored on your device that help us improve our services and your experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device until deleted).
**Types of Cookies We Use**
- **Essential Cookies**: Necessary for website functionality
- **Analytics Cookies**: Help us understand how visitors use our site
- **Marketing Cookies**: Track your activity to deliver relevant advertisements
- **Preference Cookies**: Remember your settings and preferences
**Your Cookie Choices**
Most web browsers accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of our website.
**Google Analytics**
We use Google Analytics to collect information about website usage. Google Analytics uses cookies to collect information such as how often users visit our site and what pages they visit. We use this information to improve our website and services. For more information about Google Analytics, visit: https://policies.google.com/privacy
**Opting Out**
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
**Access and Portability**
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
**Correction**
You have the right to request correction of inaccurate or incomplete personal information.
**Deletion**
You have the right to request deletion of your personal information, subject to certain legal exceptions.
**Opt-Out of Marketing Communications**
You can opt out of receiving marketing emails by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at support@nashvilleithealth.com
- Calling us at (615) 346-5510
You can opt out of text messages by replying STOP to any text message.
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.
**Do Not Track Signals**
Some web browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals.
**To Exercise Your Rights**
To exercise any of these rights, please contact us at:
- Email: support@nashvilleithealth.com
- Phone: (615) 346-5510
- Mail: Nashville IT Health, 206 Gothic Ct Suite 304, Franklin, TN 37067
We will respond to your request within 30 days.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure server infrastructure and firewalls
- Access controls and authentication
- Regular security assessments and audits
- Employee training on data protection
- Secure backup and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities under your account.
If we become aware of a data breach that affects your personal information, we will notify you in accordance with applicable laws
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When determining retention periods, we consider:
- The nature and sensitivity of the information
- The purposes for which we process the information
- Whether we can achieve those purposes through other means
- Applicable legal requirements
When we no longer need your personal information, we will securely delete or anonymize it.
Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party websites or services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services before providing your personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child under 18, please contact us immediately at support@nashvilleithealth.com.
International Data Transfers
Our services are primarily directed to users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
By using our services, you consent to the transfer of your information to the United States and agree that such transfers will be governed by U.S. law and this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of material changes via email or prominent notice on our website
- Post the updated policy on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Your continued use of our website or services after changes to this Privacy Policy constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
**Nashville IT Health**
Email: support@nashvilleithealth.com
Phone: (615) 346-5510
Address: 206 Gothic Ct, Suite 304, Franklin, TN 37067
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
For SMS/text message questions or to opt out, you may also reply HELP or STOP to any text message from us.
SMS/Text Messaging Terms Summary (10DLC Compliance)
This section provides a summary of our SMS/text messaging program terms:
**Program Description**: Nashville IT Health offers SMS/text messages for service updates, IT tips, security alerts, and promotional offers.
**How to Opt-In**: By providing your mobile number and agreeing to receive texts on our website or service forms.
**Message Frequency**: Up to 4 messages per month; frequency varies.**Message & Data Rates**: Standard message and data rates may apply from your carrier.
**How to Opt-Out**: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text. You'll receive one final confirmation message.
**Help**: Reply HELP to any message or contact support@nashvilleithealth.com or (615) 346-5510.
**Supported Carriers**: Available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
**Privacy**: We do not share your mobile number with third parties for their marketing purposes. See our full Privacy Policy above for details on how we use and protect your information.
**10DLC Registration**: Our text messaging program is registered under the 10DLC framework as required by U.S. mobile carriers.
Have questions about our privacy practices?