IT Support & Technical Assistance

We're Here to Help You 24/7

Contact Our Support Team

Phone Support

(615) 346-5510

Available 24/7 for Emergency Support
Monday-Friday: 8:00 AM - 5:00 PM CT for General Support

Email Support

support@nashvilleithealth.com

We typically respond within 2 hours during business hours

Remote Support Access

For faster troubleshooting, our technicians may request remote access to your computer. Download AnyDesk, our secure remote support software, to allow our team to assist you directly.

💻 Download AnyDesk Remote Support

AnyDesk is a secure, industry-standard remote desktop application that allows our technicians to assist you as if they were sitting at your computer.

Download AnyDesk for Windows
Download AnyDesk for Mac

Need help with installation? Call us at (615) 346-5510


How Remote Support Works:                                                           

1. Download and install AnyDesk using the button above
2. Open the AnyDesk application on your computer
3. Call or email our support team
4. Provide the technician with your AnyDesk ID number (9-digit number shown in the app)
5. Accept the incoming connection request
6. Our technician will resolve your issue while you watch

🔒 Your Security is Our Priority

Remote sessions are secure, encrypted, and completely under your control. You can see everything our technician is doing and can disconnect at any time. We will never access your computer without your permission and an active support request.

What to Expect When You Contact Support

 1️⃣ Fast Response

Emergency issues receive immediate attention. General support requests are typically answered within 2 hours during business hours.

 2️⃣ Expert Technicians

Our certified IT professionals have extensive experience across all business technology platforms and systems.

 3️⃣ Clear Communication

We explain issues in plain language and keep you informed throughout the resolution process.

Common Issues We Can Help With

🖥️ Technical Issues

  • Computer running slow or freezing
  • Software not working properly
  • Printer or scanner problems
  • Network connectivity issues
  • Email problems
  • Password resets
  • System errors or crashes
  • Hardware malfunctions

    • 🔐 Security Concerns

  • Suspicious emails or phishing attempts
  • Potential malware or virus infections
  • Security alerts or warnings
  • Unauthorized access concerns
  • Data backup questions
  • Security software issues
  • Account lockouts
  • Compliance questions

    • If you're experiencing an issue not listed here, don't hesitate to contact us. We're equipped to handle a wide range of IT challenges.

    🚨 Emergency IT Support

    Experiencing a critical issue that's preventing your business from operating?

    Examples of IT emergencies:

  • Complete network or system outage
  • Suspected security breach or ransomware attack
  • Data loss or corruption affecting business operations
  • Critical server failure
  • Phone system down

    • For emergency support, call us immediately:

    (615) 346-5510

    Not a Client Yet?

    Experience the Nashville IT Health difference. We provide reliable, responsive IT support that keeps your business running smoothly.

    Whether you need comprehensive managed IT services or help with a specific project, we're here to support your success.

    Schedule a Free Consultation

    (615) 346-5510 | ✉️ support@nashvilleithealth.com